Shipping Policy

Please consider twice before confirming the order. IF you want to cancel order, please do within 24 hours before the product is sent out. We are unable to refund or cancel the order if the product is already shipped.

 

Standard shipping

 

  • 7-10 working days for most countries and districts (24 hours to process the order and additional 7-10 working days for shipping). For remote districts it may take longer time.
  • During peak seasons(like Mother’s Day, Christmas) shipping might need additional 3-4 working days to ship

 

Refund & Return

 

We are very 100% willing to make you satisfied with the product and service here, but if you are not happy with you purchase, please feel free to contact us via sending email or message, and we will reply within 24 hours and provide you the best solution.

 

If you hope to get a refund or replacement, we are very happy to provide under the following conditions:

 

  • Please provide the order number and reason for your return and refund.
  • Only purchase on Masdio.com could be refunded or returned, if you buy from other website or our wholesaler, please contact the seller you purchase directly for the following services.
  • We are not responsible for shipping charge of returns for personal reasons. Please consider carefully before applying the returned.
  • Once we accept the refund, usually it might take 3-5 business days to your account
  • If you want to change the address or cancel the order, please contact us within 12 hours, it would be unable to change or cancel once the product has been sent.

 

Faulty product

 

Please do not worry if you receive a faulty product, feel free to contact us at presenthem@gmail.com. We will take full responsibility with it. You need to provide us the following information:

 

Order number

Video showing the issue of the product

Full shipping address, email and phone number.